Keeta Power bank Privacy Policy

 

About Us

This privacy policy covers the use of your information by KEETA CHARGING UK LTD. As such, any references in this Privacy Policy to “Keeta” “We”, “Our”, “Us” etc. will be interpreted as a reference to KEETA CHARGING UK LTD.

 

Keeta will be the Controller of your personal information for the activities described in this Privacy Policy.

 

Our contact details are: privacypolicy@keetainc.com.

Our company in the United Kingdom is located at: 7 Bell Yard, London, England, WC2A 2JR.

 

What’s new to this Privacy Policy

 

Keeta power bank services will cease operations, and the data retention period under the "How long will we keep your information" section has been updated. Additionally, we have provided information on how users can exercise their data privacy rights, such as data export and data deletion requests.

This policy was last updated on 02/2026.

 

What does this privacy policy cover?

 

This privacy policy:

• sets out the types of personal data that we collect about you;
• explains how and why we collect and use your personal data, and the lawful bases for such processing;
• explains how long we keep your personal data for; and
• explains your rights in relation to your personal data.

 

What information do we hold?

 

We will collect, process and store personal information about you which will include:

• your telephone number or email address when you use our power bank services and register an account;
• card information / payment information and your order information;
• geolocation data; and
• your device information.

Most of the information described above comes directly from you but we do obtain some from third parties, for example, your Apple, Google, or Facebook account information when you register using a third-party account.

When you visit our website/app, we collect some basic usage information such as which pages you accessed on the website or app, and when. We use this information to analyse the use of our website to help guide improvements.

 

How and why do we use your personal data and what lawful bases will be rely on?

 

We will use your information for the purposes set out below and rely on the lawful bases listed for such processing activities.

We use your personal data:	The lawful basis we rely on is:
to be able to provide you with power bank product or services in line with our terms and conditions, we may process various types of data as mentioned above, including geolocation data — which is specifically required to determine where the power bank is borrowed and returned, and to enable a nearby cabinet machine to dispense or retrieve the power bank.	performance of a contract.
as this is necessary for the performance of the contract with you for power bank rental contract with you or to take steps at your request prior to entering into this contract.	performance of a contract.
to respond to any questions or concerns you have raised.	legitimate interests.
(If you use the Keeta Powerbank website) to process personal data when using cookies or similar technologies for the	performance of a contract/consent.
For more details about using cookies or similar technologies, please refer to our Cookie Policy：https://enter-h5-uk.powerbank.mykeeta.com/html/1752550003581_bafab8/index.html

 

Who do we share your information with?

 

Your personal data may be shared with:

• Third-party payment service providers (such as Airwallex) for the purpose of processing rental payments.

We may also disclose your personal information if we are required to do so by law or requested to do so by a law enforcement agency.

 

Transfers of personal data outside the EEA/UK?

The personal data you provide to us will be stored in Frankfurt, Germany.

We will not transfer personal data outside of the EEA/UK ourselves. In cases where data is transferred to third parties located outside the EEA/UK, we require them to provide adequate safeguards (for example, SCCs). You can obtain a copy of the safeguards in place for such transfers by contacting us using the contact details contained in this privacy policy.

 

How long will we keep your information?

Given that Keeta power bank will cease all operations, if you have any data privacy requests, please contact us via privacypolicy@keetainc.com. We will respond to your requests for data export, data deletion, and other related matters.

For more information regarding the service termination, please read our Service Termination Notice.

We only keep your information for as long as is reasonably necessary for the purposes set out in this privacy policy and to fulfil our legal obligations. Specifically, we may retain information when necessary to comply with contractual and legal obligations and for the exercise or defence of legal claims.

For the exercise or defence of legal claims, we may retain your transaction data (such as consent records, contracts, transaction orders, customer complaint calls, etc.) for a period of 6 years, in accordance with The Limitation Act.

Once we no longer need your information, we will securely erase or anonymize it.

 

Your rights

You have the following rights regarding your information:

Right to be informed	You have the right to be provided with clear, transparent and easily understandable information about how we use your information and your rights. This is why we are providing you with the information in this privacy policy.
Right of access	You have the right to obtain access to your information (if we are processing it), and other certain other information (similar to that provided in this privacy policy).
Right to rectification	You are entitled to have your information corrected if it is inaccurate or incomplete.
Right to erasure	This is also known as ‘the right to be forgotten’ and, in simple terms, enables you to request the deletion or removal of your information where there is no compelling reason for us to keep using it. This is not a general right to erasure; there are exceptions.
Right to restrict processing	You have rights to ‘block’ or suppress further use of your information. When processing is restricted, we can still store your information, but may not use it further.
Right to data portability	You have the right to obtain and reuse your personal data in a structured, commonly used and machine readable format in certain circumstances. In addition, where certain conditions apply, you have the right to have such information transferred directly to a third party.
Right to withdraw consent	If you have given your consent to anything we do with your personal data, you have the right to withdraw your consent at any time (although if you do so, it does not mean that anything we have done with your personal data with your consent up to that point is unlawful).
Right to object	In addition to the above rights, you also have the right to object to certain types of processing, in certain circumstances. In particular, the right to object to the processing of your personal data based on our legitimate interests grounds.

 

Contacting us and making a complaint

Our contact details are set out at the top of this privacy policy. Please do contact us if you would like to exercise one of your rights listed above or if have any questions or complaints about this privacy policy or about how we handle your information.

You also have the right to complain to the relevant supervisory authority (see further information below). We would however always appreciate the opportunity to address your complaint first.

The contact details for the supervisory authority are the Information Commissioner’s Office (ICO). Further information is available here: https://ico.org.uk/make-a-complaint/data-protection-complaints/.

Telephone number: 0303 123 1113.

Address: The Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF, United Kingdom.